The visitor process
Prior to activity
All bookings must be made via our website before arrival to your activity, no walk-in bookings will be accepted.
All participants must carefully consider all COVID-19 personal and household risk assessment issues in accordance with the government guidelines.
If you have any symptoms, then please contact us and cancel your session. A full refund will be provided and processed by our accounts team within one working day.
We strongly advise that you go to the toilet before arriving on site.
Changing rooms and showers are closed. Customers are advised to use the toilet before making the journey to our site.
Arrival at Site
No spectators are allowed on site. Any parents accompanying under 18s must remain in the car.
To restrict movement on site our barriers will remain locked until further notice. To open the barrier, please call 07896 045595 or 018278 72000who will confirm your booking and open the barrier.
Shoes must be worn when not taking part in an activity.
On arrival to the Aqua Village, you will be asked to join our one-way system and obey any staff instructions, you are permitted to bring a bag with you, this will be left in the new safety briefing area during your activity.
Good hand hygiene should be observed at all times.
Please be respectful to other customers and members of staff that may be around you.
End of Activity
If using the Ski Schools equipment, then the skier has to wipe down with antiviral wipe/spray and disposable paper towel.
Shoes are to be put on after you have completed your activity.
Please get changed at your own vehicle and not in the Aqua Village area.
Customers are to leave site as quickly as possible.
After carefully reading the advice that has been issued from BWSW, we have deemed it safe to partly operate our ski school. We will only be offering boat-toes for advanced and experienced wakeboarders and skiers. Due to the current circumstances, inflatable tows won't be operated.
To protect our customers and staff, we have set out strict guidelines and procedures that you are to follow at all times. Over the past few days. We have been busy adapting our site to keep everyone safe, and we ask that you follow our guidelines and practice social distancing while on site.