Starting from Monday 14th September 2020
Due to a change in government guidelines, we have had to adapt how we operate our Aqua Park.
Aqua Park Groups
From now on groups will be separated into a maximum number of 6 people. If you have already booked and you are in a group larger than 6, then you will be split upon arrival.
Our spectator area will be operated in a different manner.
Groups will be separated into a maximum of 6 people per bench
The visitor process
Prior to activity
All bookings must be made via our website before arrival to your activity, no walk-in bookings will be accepted.
All participants must carefully consider all COVID-19 personal and household risk assessment issues in accordance with the government guidelines.
If you have any symptoms, then please contact us and cancel your session. A credit note will be provided added to your account and will be processed by our accounts team within three working days.
We strongly advise that you go to the toilet before arriving on site. Toilets are open but customers are advised to use the toilet before making the journey to our site.
Changing rooms and showers are closed.
Arrival at Site
To restrict movement on site our barriers will remain locked until further notice. To open the barrier, please call 07896 045595 or 018278 72000 who will confirm your booking and open the barrier.
Shoes must be worn when not taking part in an activity.
On arrival to the Aqua Village, you will be asked to join our one-way system and obey any staff instructions, you are permitted to bring a bag with you, this will be left in the new safety briefing area during your activity.
Spectators are allowed on-site in our viewing gallery but are asked to be mindful of other customers and to observe social distancing guidelines.
Good hand hygiene should be observed at all times.
Please be respectful to other customers and members of staff that may be around you.
End of Activity
If using the Ski Schools equipment, then the skier has to wipe down with antiviral wipe/spray and disposable paper towel.
Shoes are to be put on after you have completed your activity.
Please get changed at your own vehicle and not in the Aqua Village area.
Customers are to leave site as quickly as possible.
After carefully reading the advice that has been issued from BWSW, we have deemed it safe to partly operate our ski school. Due to the current circumstances, inflatable tows won't be operated.
To protect our customers and staff, we have set out strict guidelines and procedures that you are to follow at all times, we ask that you follow our guidelines and practice social distancing while on site.