The visitor process

Prior to activity

All bookings must be made via our website before arrival to your activity, no walk-in bookings will be accepted.

All participants must carefully consider all COVID-19 personal and household risk assessment issues in accordance with the government guidelines.

If you have any symptoms, then please contact us and cancel your session. A full refund will be provided and processed by our accounts team within one working day.

We strongly advise that you go to the toilet before arriving on site.

Changing rooms and showers are closed. Customers are advised to use the toilet before making the journey to our site.

Arrival at Site

No spectators are allowed on site. Any parents accompanying under 18s must remain in the car.

To restrict movement on site our barriers will remain locked until further notice. To open the barrier, please call 07896 045595 or 018278 72000who will confirm your booking and open the barrier.

Shoes must be worn when not taking part in an activity.

On arrival to the Aqua Village, you will be asked to join our one-way system and obey any staff instructions, you are permitted to bring a bag with you, this will be left in the new safety briefing area during your activity.

During Activity

Good hand hygiene should be observed at all times.

Please be respectful to other customers and members of staff that may be around you.

End of Activity

If using the Ski Schools equipment, then the skier has to wipe down with antiviral wipe/spray and disposable paper towel.

Shoes are to be put on after you have completed your activity.

Please get changed at your own vehicle and not in the Aqua Village area.

Customers are to leave site as quickly as possible.

Swimming

We’d like to thank everyone for their on-going support during this difficult time and we hope that all our customers and friends are keeping well during this period. As always, we are reviewing our activities on a regular basis and have adapted how we operate in accordance with the present guidance issued by the government.

Swim Lanes

We've great success and feedback from many swimmers since we first began operating the swim lanes on the 20th of May. The lanes run between May - September and are 70 meters long and can cater for a maximum of 10 swimmers at one time. Each swimmer will be designated their own lane to use for their booked session which will last for an hour. The swim lanes won't have a designated lifeguard to watch the lanes but there is a safety team around to assist where is needed. Swimmers must wear a wetsuit or a tow float and wear a brightly coloured hat. 

Open Water Swimming

After careful consideration, we have decided that from the 11th July Open Water Swimming will return to Cliff Lakes! We will be opening the 250m & 750m loop. Swimming sessions will begin to run on Saturday and Sunday mornings 8:30 - 11:00. The barrier will be open from 8:15, please don’t arrive before this time. Swimmers must arrive at their session ready to go, there will be no changing in the Aqua Village area. We have also increased the swim price for the first time in over 5 years. The new swim price will be £7 and parking will be free to all swimming customers.

How to book

After speaking to many of our swimmers we have decided to give our swimmers the choice of how they can book.

NOWCA Swimmers

NOWCA swimmers can book on via the ACTIO booking app, from here you can book your session and turn up at your selected time.

We are giving the option for NOWCA members to transfer their swimming credits on their band to our in house booking system which will allow you to use your credits on the Swim Lanes, Ski School or Aqua Park (When this is bookable on the booking system). To do this you will need to make a booking on our in house booking system and then speak to a member of staff when you arrive for your session. We won't be dealing with this via email or over the phone.

Non-NOWCA Swimmers

For those swimmers that don't have a NOWCA band, you can book onto our Open Water Swimming sessions using our booking system.

 

Ski School

After carefully reading the advice that has been issued from BWSW, we have deemed it safe to partly operate our ski school. We will only be offering boat-toes for advanced and experienced wakeboarders and skiers. Due to the current circumstances, inflatable tows won't be operated. 

To protect our customers and staff, we have set out strict guidelines and procedures that you are to follow at all times. Over the past few days. We have been busy adapting our site to keep everyone safe, and we ask that you follow our guidelines and practice social distancing while on site.

Aqua Park

The sessions will run on a first-come, first-served basis. The Aqua Park will be operating differently to normal; a lifeguard will be assigned to each family and will guide you through your journey; families will be expected to social distance from the lifeguard at all times. Wetsuits and buoyancy aid will be provided as usual and will be disinfected and cleaned between uses

 

The Cost

Each session will cost £100, and a session will last for 1 hour compared to the usual 50 minutes. Sessions are only bookable for a maximum number of 5 people.

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Cliff Lakes, Tamworth Road, Tamworth, Warwickshire, B78 2DL

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